Can I earn / spend my loyalty points online?
You can currently earn loyalty points online when you set up a loyalty account with us. Points collected online can be used in any of our stores. You must create a loyalty account in order to earn and spend points with O’Briens.
Is there a minimum order amount to shop online?
There is no minimum order when shopping with us online. €7.50 is the delivery fee for any order, this is free if the order exceeds €100 in value.
Can I send to multiple address?
Please contact email@example.com to arrange a multi-address delivery
Can I send my order as a gift?
Yes of course, there is no pricing information included with our delivery dockets. There is also an option to add in a personalised gift message when you check the 'add gift message' check box on the checkout page. This will open up a text box where you can add your personal message.
Can I create an account?
Yes, if you create an account, we will store delivery addresses and contact phone numbers for subsequent orders however for security reasons we do not store your credit card details and you will need to enter these each time you place an order.
Where’s my order?
Your tracking number is issued to you via email when your order is shipped, you can track your parcel here https://dpd.ie/tracking.
If you have any questions about delivery or would like to check the status of an order that you have placed, you can log in to your account or contact us by emailing firstname.lastname@example.org or 01 269 3139. To help us assist you as quickly as possible please quote your order reference number which typically starts with WO- this will have been sent to you on your order confirmation email.
Can I cancel my order?
You can cancel your order immediately up to the point of dispatch. Simply contact us by phone on 01 269 3139 or email email@example.com. To help us assist you as quickly as possible please quote your order reference number which typically starts with WO- this will have been sent to you on your order confirmation email.
Can I send goods to Northern Ireland, or anywhere outside of Ireland?
Unfortunately, no. Currently we can only deliver to addresses in the Republic of Ireland.
Can I return my order?
Yes, you have 30 days to return or exchange your order – beginning the day you receive delivery of your order.
Orders can be returned to our warehouse (customers will have to cover delivery fee) – please enclose a copy of your confirmation email containing your order number.
Online returns, O’Briens Head Office, 33 Spruce Avenue, Stillorgan Industrial Park, Co. Dublin.
Returned free of charge to any O’Briens store see here for full list of store locations – please note a print out of your original confirmation email will be required as proof of sale in order for us to process your refund. The card used in the transaction will be refunded, our stores will not be able to refund orders with cash. It may take up to 5 working days for your refund to be processed. Please note process times may vary depending on your bank.
Returned goods must be in resaleable condition with labels intact. When posting returns, suitable packaging must be used to ensure safe delivery. We suggest you retain your original delivery packing for this purpose.
What do I do if my package hasn’t arrived or is damaged?
In the unfortunate case of goods being faulty or damaged in transit, please contact us directly and immediately firstname.lastname@example.org
If your package does not arrive within 2 working days of you receiving your shipping email please contact us directly email@example.com
We offer the choice of either a replacement or a full refund including any delivery costs incurred.
Is the full product range available online?
Our full product range is not available on our website and stock variances may cause some products to temporarily go out of stock online even though it is available in another store.