Delivery & Returns

[Update at 23rd Dec 2022 09:00] All orders placed now are expected to arrive in January. Limited warehouse and delivery operations will take place on December 27th and 28th. Normal dispatch and delivery services resume on January 3rd 2023. 
 

For order queries contact – online@obrienswine.ie

For any other queries contact - hello@obrienswine.ie

Our delivery partners are DPD and UPS. Delivery usually takes 2-3 working days but during busy periods such as Black Friday and Christmas, deliveries will take longer. 

For store opening hours, please click HERE.

Returns


If you would like to return or exchange your order you have 30 days from the day you receive your order to do so. If you decide to return or exchange please first contact online@obrienswine.ie or 01 269 3139 to let us know that this is your intention and how you wish to do your return.  

Orders can be returned to our warehouse at our head office (customers will have to cover delivery fee).

or

Returned free of charge at any O’Briens store - see here for full list of store locations – please note a printout of your original confirmation email will be required as proof of sale in order for us to process your refund. The card used in the transaction will be refunded, our stores will not be able to refund orders with cash. It will take 7 days for your refund to be processed.

Returned goods must be in re-saleable condition with labels intact. When returning a set of products eg. a mixed case or gift box, all products must be present with the set complete. When posting returns, suitable packaging must be used to ensure save delivery. We suggest you retain your original delivery packing for this purpose.

In the unfortunate case of goods being faulty or damaged in transit, O’Briens offer the choice of either a replacement or a full refund including any postage costs incurred. Please contact us directly and immediately by phone 01 269 3139 or email online@obrienswine.ie and we'll take care of everything.

 

Frequently Asked Questions


Is there a minimum order amount to shop online?

There is no minimum order when shopping with us online. €7.50 is the delivery fee for any address, delivery is free if the order exceeds €100 in value to that address.

Can I send my order as a gift?

Yes, we have many gifting options to choose from. We have pre-made gift sets and gift vouchers available here. You can also include a personal message at the checkout stage which will appear on a branded gift card in the parcel.

Where’s my order?

Your tracking number is issued to you via email when your order is shipped, you can track your parcel here https://dpd.ie/tracking

or UPS here

If you have any questions about delivery or would like to check the status of an order that you have placed, you can log in to your account or contact us by emailing online@obrienswine.ie. To help us assist you as quickly as possible please quote your order reference number which typically starts with WO- this will have been sent to you on your order confirmation email.

Can I cancel my order?

You can cancel your order immediately up to the point of dispatch. Simply email online@obrienswine.ie. To help us assist you as quickly as possible please quote your order reference number which typically starts with WO- this will have been sent to you on your order confirmation email.

Can I send goods to Northern Ireland?

Yes, we delivery to Northern Ireland and shipping to Northern Ireland costs €12.99. Delivery is free if the order exceeds €100 in value.  

Can I send goods anywhere outside of the Island of Ireland?

Unfortunately, we cannot ship outside of the Island of Ireland at this time. 

Can I return my order?

Yes, you have 30 days to return or exchange your order – beginning the day you receive delivery of your order.

Orders can be returned to our warehouse (customers will have to cover delivery fee) – please enclose a copy of your confirmation email containing your order number.

Online returns, O’Briens Head Office, 33 Spruce Avenue, Stillorgan Industrial Park, Co. Dublin A94 FX93

Or

Returned free of charge to any O’Briens store see here for full list of store locations – please note a print out of your original confirmation email will be required as proof of sale in order for us to process your refund. The card used in the transaction will be refunded, our stores will not be able to refund orders with cash. It will take 30 days for your refund to be processed. Please note process times may vary depending on your bank.

Returned goods must be in re-saleable condition with labels intact. When posting returns, suitable packaging must be used to ensure safe delivery. We suggest you retain your original delivery packing for this purpose.

What do I do if my package hasn’t arrived or is damaged?

In the unfortunate case of goods being faulty or damaged in transit, please contact us directly and immediately on online@obrienswine.ie

If your package does not arrive within 3-5 working days of you receiving your shipping email please contact us directly online@obrienswine.ie

We offer the choice of either a replacement or a full refund including any delivery costs incurred.

Can I collect my online order in store?

We do not currently offer click and collect in our stores and orders that are placed online are non-transferrable to store. 

Is the full product range available online?

Our full product range is not available on our website and stock variances may cause some products to temporarily go out of stock online even though it is available in another store.