Is there a minimum order amount to shop online?
There is no minimum order when shopping with us online. €7.50 is the delivery fee for any address, delivery is free if the order exceeds €100 in value to that address.
Can I send my order as a gift?
Yes of course. All items are shipped in transit friendly packaging to prevent breakage. You can include a personal message at the checkout stage.
Can I create an account?
Yes, if you create an account, we will store delivery addresses and contact phone numbers for subsequent orders however for security reasons we do not store your credit card details and you will need to enter these each time you place an order.
Where’s my order?
Your tracking number is issued to you via email when your order is shipped, you can track your parcel here https://dpd.ie/tracking
or UPS here
If you have any questions about delivery or would like to check the status of an order that you have placed, you can log in to your account or contact us by emailing firstname.lastname@example.org. To help us assist you as quickly as possible please quote your order reference number which typically starts with WO- this will have been sent to you on your order confirmation email.
Can I cancel my order?
You can cancel your order immediately up to the point of dispatch. Simply email email@example.com. To help us assist you as quickly as possible please quote your order reference number which typically starts with WO- this will have been sent to you on your order confirmation email.
Can I send goods to Northern Ireland, or anywhere outside of Ireland?
Unfortunately, no. Currently we can only deliver to addresses in the Republic of Ireland.
Can I return my order?
Yes, you have 30 days to return or exchange your order – beginning the day you receive delivery of your order.
Orders can be returned to our warehouse (customers will have to cover delivery fee) – please enclose a copy of your confirmation email containing your order number.
Online returns, O’Briens Head Office, 33 Spruce Avenue, Stillorgan Industrial Park, Co. Dublin A94 FX93
Returned free of charge to any O’Briens store see here for full list of store locations – please note a print out of your original confirmation email will be required as proof of sale in order for us to process your refund. The card used in the transaction will be refunded, our stores will not be able to refund orders with cash. It will take 30 days for your refund to be processed. Please note process times may vary depending on your bank.
Returned goods must be in re-saleable condition with labels intact. When posting returns, suitable packaging must be used to ensure safe delivery. We suggest you retain your original delivery packing for this purpose.
What do I do if my package hasn’t arrived or is damaged?
In the unfortunate case of goods being faulty or damaged in transit, please contact us directly and immediately on firstname.lastname@example.org
If your package does not arrive within 3-5 working days of you receiving your shipping email please contact us directly email@example.com
We offer the choice of either a replacement or a full refund including any delivery costs incurred.
Is the full product range available online?
Our full product range is not available on our website and stock variances may cause some products to temporarily go out of stock online even though it is available in another store.